Stocking Explanation

Call avoidance and phone troubleshooting is the expectation from Henny Penny on all service calls, regardless of the category listing.

Stocking level explanation:

Category A: These parts are recommended to be on the servicer’s vehicle. The Henny Penny Warranty program will typically not cover the labor and travel charges if these parts are not at the service location during the first service call.
Category B: These parts are recommended to be stocked at the servicer’s warehouse or office. These parts should be taken to the customer location if the reported problem would require the use of the part to repair the unit. A valid explanation must be provided on the warranty claim as to why these parts were not taken on the first trip to the location in order for the Henny Penny Warranty program to consider payment for the first trip.
Category C: These parts are only recommended to be stocked at the servicer’s warehouse/office if the servicer’s dynamic inventory system shows an increase in usage. The Henny Penny Warranty program will normally cover labor and travel charges for these items, if found to be defective on first trip, and not reported by customer.

Fryer

Pressure System
Description	Repair Time (minutes)	Stocking Level
Pressure gauge	60	A
Latch spring	60	A
Lid gasket	60	A
Hinge spring	90	A
Pressure pads	90	A
Safety relief valve	60	A
Pressure solenoid (repair kit)	90	A
Adjust limit stop	60	n/a
Deadweight	60	C
Replace lid assy.	60	C

Filtration System
Description	Repair Time (minutes)	Stocking Level
Filter motor	120	A
Pump assy.	120	A
Seal kit	120	A
Air solenoid (690)	60	B
Drain microswitch	60	A
Return solenoid	90	A
Return solenoid repair kit	60	A
Pump relay	60	A
Drain valve	120	B
For bulk oil velocity	180	B
Drain actuator	60	B
Acutator arm / pivot handle (LOV 100 series)	60	A
Check valve	90	A
JIB pump	90	A
JIB pump conversion kit	120	A
Selector valve motor (LOV 200 series)	120	B
Selector valve switch (LOV 200 series)	90	A
Drain valve (LOV 100 fryers)	120	B
Pump roller set	60	A
Drain valve (LOV 200 fryers)	90	B
LVG 200 selector valve encoder assy.	90	B
Pressure transducer	60	A
Flex tube plumbing	60	B
Velocity selector valve assy.	120	B

Heating System
Description	Repair Time (minutes)	Stocking Level
Contactor	60	A
Element assy.	120	B
Element assy. / middle / 200 series LOV	Add 30 minutes	B
Transformer	60	A
High limit	90	A
Gas valve assy.	120	B
Combustion (blower) motor	90	B
Temperature thermocouple	60	A
High limit control (LOV 200 series)	90	A
Ignition module	90	A
Power cord	60	C
Ignitor / flame sensor	90	A
Gas conversion	90	C
Thermostat	60	B
Baffle kit	120	C
Pressure / vacuum switch	60	A
Element switch (LOV)	60	A
High limit push switch (LOV 200)	60	A
Gas valve / safety valve assy. (LOV and EEG)	150	A
Cleaning / replacing pilot assy .	90	A
Hi limit thermocouple LVE 200	120	A

Miscellaneous
Description	Repair Time (minutes)	Stocking Level
Lift strap fillers (nylatron slides) 8-hd	90	A
Lift strap fillers (nylatron slides) velocity	150	A
Lift cables	120	C
Caster(s)	60	C
LVG / EEG 200 fry pot replacement	600 minutes total, for 2 technicians	n/a

HMR Merchandiser
Description	Repair Time (minutes)	Stocking Level
Air Heater	90	B
Blower	60	A
Contactor	60	A
Control PCB	60	B
Cooling Fan	60	A
Front Glass (2 technicians allowed)	120	C
Gas Ram (all in unit)	120	B
Light Socket	90	B
Power / Light Switch	60	A
Solid State Relay	90	A
Water Pan Temperature Sensor	90	A
Transformer	60	B
Water Pan Heater	90	B
Radiant Heater	90	B